Root Cause analysis.This is about critical events and root cause analysis. This deals with Patient safety.1. Thinking as a healthcare administrator, what are the importance of these topics from several points of view. These points of view can be: reputation, cost, education and training, quality, etc.2. Is there a way to figure out the quality of patient care and safety records of a Healthcare institution.I am looking for some original thoughts after you provide a little referenced background.Also, What are Press Ganey / HCAHPS scores: And what does this mean to a HCA?