Root Cause analysis.This is about critical events and root cause analysis.  This deals with Patient safety.1.  Thinking as a healthcare administrator, what are the importance of these topics from several points of view.  These points of view can be: reputation, cost, education and training, quality, etc.2.  Is there a way to figure out the quality of patient care and safety records of a Healthcare institution.I am looking for some original thoughts after you provide a little referenced background.Also, What are Press Ganey / HCAHPS scores: And what does this mean to a HCA?

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